STUDI PELAYANAN DAN FASILITAS TERMINAL PENUMPANG BANDAR UDARA DI IBUKOTA PROVINSI KALIMANTAN UTARA
Abstract
North Kalimantan Province has only one domestic airport in the city of Tanjung Selor called Tanjung Harapan. Therefore the standard of services and facilities provided by the airport management must be in accordance with standards that are able to create a comfortable and conducive atmosphere. This research uses descriptive analysis method and IPA (Importance Performance Analysis) analysis method, in this analysis there are 36 attributes or indicators that serve as a benchmark in determining passenger satisfaction with services provided at Tanjung Harapan airport terminal. The purpose of this study is to determine the standard level of passenger terminal services and determine the level of passenger satisfaction with airport terminal services. The results of research on Terminal Services Standards According to PM. Number 178 of 2015 states that the results of the assessment of the facilities of the departure and arrival process scored 75 with the title "B" (very good). The IPA (Importance Performance Analysis) method on passenger satisfaction there are 5 attributes in quadrant I (top priority), 17 attributes in quadrant II (maintain performance), 10 attributes in Kudran III (low priority), and 4 attributes in quadrant IV (excessive).
References
Anonim. (2015). Peraturan Menteri Perhubungan RI No. PM 178 Tahun 2015 tentang Standar Pelayanan Pengguna Jasa Bandar Udara. Jakarta: Kementerian Perhubungan Republik Indonesia.
Anonim. (2020). Data Lalu Lintas Angkutan Udara Bandar Udara Tanjung Harapan. Tanjung Harapan: Kementerian Perhubungan Direktorat Jenderal Perhubungan Udara Unit Penyelenggara Bandar Udara Kelas III Tanjung Harapan.
Barudana, E. B., & Susilo, D. (2018). Evaluasi Kinerja Stasiun Kereta Api Berdasarkan Standar Pelayanan Di Stasiun Menggunakan Metode IPA. (Studi Kasus Stasiun Madiun, Jawa Timur). Universitas Teknologi Yogyakarta.
Ghozali, I. (2016). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 23 SPSS (Cetakan ke). Semarang: Badan Penerbit Universitas Diponegoro.
Juniawan, D. M., Wicaksono, A., & Kusumaningrum, R. (2018). Kajian Kinerja Pelayanan Sisi Darat Bandara Banyuwangi Dengan Metode IPA dan SWOT. Jurnal Mahasiswa Jurusan Teknik Sipil, 1(2), 562–574. Retrieved from http://sipil.studentjournal.ub.ac.id/index.php/jmts/article/view/670
Shaula, E. A. (2018). Evaluasi Kapasitas dan Tingkat Pelayanan Terminal Penumpang Bandar Udara Ahmad Yani. Univeristas Muhammadiyah Surakarta. https://doi.org/https://doi.org/10.1017/CBO9781107415324.004
Soehartono. (2002). Metode penelitian Sosial. Badung: Persada.
Subekti, S. (2018). Kepuasan Penumpang Terhadap Pelayanan Terminal Domestik di Bandar Udara Adi Sucipto Yogyakarta. Warta Penelitian Perhubungan, 29(2), 277–288. https://doi.org/https://doi.org/10.25104/warlit.v29i2.558
Suhendra, A., & Prasetyanto, D. (2016). Kajian Tingkat Kepuasan Pengguna Trans Metro Bandung Koridor 2 Menggunakan Pendekatan Importance-Performance Analysis. Jurnal Online Institut Teknologi Nasional, 2(2), 1–12. https://doi.org/https://doi.org/10.26760/rekaracana.v2i2.59
Sunyoto, D. (2009). Analisis Regresi dan Uji Hipotesis. Yogyakarta: Media Pressindo.
Supranto. (2001). Statistik teori dan aplikasi. Jakarta: Airlangga.
Tjiptono, F., & Chandra, G. (2007). Service, Quality and Satisfaction. Yogyakarta: ANDI.
Wahyudi, J., Arifin, M. Z., & Wicaksono, A. D. (2016). Kajian Kinerja Pelayanan Terminal Penumpang Domestik Bandar Udara Kelas 1 Utama Juwata Tarakan. Rekayasa Sipil, 10(2), 136–145.
Authors who publish with this journal agree to the following terms:
1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
Abstract viewed = 844 times
PDF downloaded = 3862 times
