PENGARUH KONFLIK PERAN DAN AMBIGUITAS PERAN TERHADAP KINERJA PEGAWAI MELALUI MEDIASI STRES KERJA PADA DINAS KESEHATAN KOTA DENPASAR BALI

  • I Wayan Murdana Yasa Universitas Warmadewa
Keywords: role conflict, role ambiguity, work stress, performance of employee

Abstract

This study aimed to determine the influence of role conflict and role ambiguity to employee performance through the mediation of work stress on health department Denpasar Bali. The hypothesis of this study were (1) The role conflict has a negative influence and significant to the performance of employees, (2) role conflict has a positive influence on work stress, (3) role ambiguity has a positive influence on work stress, (4 ) role ambiguity has a negative influence and significant to the employee performance, (5) the work stress has a negative and significant influence on the employee performance, (6) the influence of work stress in mediating the influence of role conflict on performance, (7) the influence of work stress in mediating influence of role ambiguity on performance. The study design was quantitative, with sample 82 people with census method; the data used were primary data and secondary data, both qualitative and quantitative. With SEM analysis based PLS results of this study were (1) the role conflict has a negative influence and significant on the employee performance, (2) conflicts role has a positive influence and not significant to the work stress, (3) ambiguity role has a positive influence and not significant on the work stress, ( 4) ambiguity role has a positive influence and not significant on the performance of employees, (5) work stress has a positive influence and significant on the performance, while work stress has no influence as the variable that mediate the correlation between role conflict and role ambiguity on employee performance. Suggestions that could be given the leader should strive to give attention to the role that was given to each employee. Given role should be in accordance with the scientific background and expertise that they held previously. The certainty role was very influential in improving the performance of employees within an organization. To subsequent researchers were expected to add to the object of study in order to obtain better results of the research.

References

A.A. Anwar Prabu Mangkunegara, 2006. Perencanaan dan Pengembangan Manajemen Sumber Daya Manusia, PT Refika Aditama.

A.A. Anwar Prabu Mangkunegara. 2000. Manajemen Sumber Daya Manusia. Bandung. Penerbit Remaja Rosdakarya.

Ahmed, Kaleem, Farrukh Shahzad, Zeeshan Fareed, Bushra Zulfiqar & Tahir Naveed. 2013. Impact of Relationship, Task & Role Conflict onTeaching Performance in Educational Institutes, International Journal of Management, Accounting and Economics, ISSN 2383-2126 Vol. 1, No. 2: 101-112

Arbabisarjou Azizolla, Ajdari, Zaman, dan Omeidi Khaled (2013). The Relationship Between job stress and Performance Among The Hospitals Nurses. Health Promotion Research Center, Zahedan University of Medical Sciences, Zahedan, Iran, World of Sciences Journal; 2013[02] ISSN 2307-3071

Babin B.J & J.S. Boles 1998. Employee Behavior In a service Environment; A Model and Test of Potential differences Between Men and women. Georgia State University, Journal Department of Marketing, University Plaza, Atlanta, GA 30303-3083, 77-91.

Beauchamp, M.R., S.R. Bray, A. Fielding, dan M.A. Eys. 2004. “A multilevel investigation of the relationship between role ambiguity and role efficacy in sport.†Psychology of Sport and Exercise, Vol. 6, pp. 289-302.

Catharina Florence 2001. Pengaruh Konflik dan Ambiguitas Peran Terhadap Kinerja Karyawan (Study Kasus Pada Departemen Call Centre PT Excelcomindo Pratama Jakarta). Jurnal Tesis Ekonomi Bisnis & Akuntansi. Vol. 13, No. 5, 65-83.

Celik Kazim. 2013. The Effect Of The Role Ambiguity And Role Conflict On Vice Principals The Mediating Role Of Burnout. Eurasian Journal of Education Research (EJER).ISSUE : 51 ISSN 1302-597X, Spring 2013, 195-214 Education, Vol.7, No.2: 113-118

Habibullah, Jimad dan Lin Apriyani. 2009. Pengaruh Stres Kerja Terhadap Kinerja Pegawai Bagian Pelayanan Pada Dinas Kependidikan Kota Bandar Lampung. Jurnal Tesis Ekonomi & Manajemen bisnis Vol 12 No 1..

Hon, Alice H. Y. 2013. “The Effects of Group Conflict and Work Stres on Employee Peformancesâ€.Journal Tourism Management.

Husein Umar, 2005, “Metode Penelitian Untuk Skripsi dan Tesis Bisnisâ€, Jakarta : PT. Raja Grafindo Persada.

Hutami, Gartiria dan Anis Chariri. 2011, Pengaruh Konflik Peran Dan Ambiguitas Peran Terhadap Komitmen Independensi Auditor Internal Pemerintah Daerah (Studi Empiris Pada Inspektorat Kota Semarang). Jurnal Tesis Faculty of Economics and Business. (http://eprints.indip;ac.id/30903/ 1/Jurnal Gartiria Hutami.pdf, diunduh 13 Oktober 2012)

Indriyani, A. 2009. Pengaruh Konflik Peran Ganda dan Stress Kerja Terhadap Kinerja Perawat Rumah Sakit (studi pada rumah sakit Roemani Muhammadiyah Semarang), Tesis, Program Studi Magister Manajemen, Program Pascasarjana Universitas Diponegoro. Semarang. Hal.1-123.

Ivancevich, John M, Konopaske Robert dan Matteson, T, Michael, 2007. Perilaku dan Manajemen Organisasi. Jilid 1. Edisi Ketujuh. Jakarta: Erlangga.

Kahn, R.L., Wolfe, D.M., Quinn, R.P., Snoek, J.D. and Rosenthal, R.A.1964. Organizational Stress: Studies in Role Conflict and Ambiguity. John Wiley & Sons, New York.

Khattak Muhammad A., Quarat-ul-ain, dan nadeem Iqbal 2013. Impact of Role Ambiguity on job Satisfaction, Mediating Role of Job Stress. International Journal of Academic Reseacrh in Accounting, Finance and Management Sciences, Vol. 3, No 3, July 2013, pp. 28-39.

Kreitner R. dan Knicki A. Buelens. 2005. Organizational Behaviour, New York : McGraw Hill.

Lapopolo, R. B. 2002 The Relationship of Role Related Variables to Job Satisfaction and Commitment to The Organization in Restructured Hospital Environment. Journal Physical Therapy, Vol. 82, No. 10, pp.984-999.

Luthans, S Fried. 2006. Organizational Behavior. McGraw Hill International Book Company.

Masâ€ud, Fuad. 2004. Survai Diagnosis Organisasional Konsep & Aplikasi. Badan Penerbit Universitas Diponegoro. Semarang.

McGee, Gail W., Carl E. Ferguson, Jr. dan Anson Seers.1989. Role Conflict and Role Ambiguity: Do the Scales Measure These Two Constructs?. Journal of Applied Psychology 1989,Vol.74,No.5,8l5-818.

Mohsan, Faizan.,Muhammad Mussarat Nawaz and Sarfraz Khan. 2011. Impact of Stress on Job Performance of Employees Working in Banking Sector of Pakistan. Interdisciplinary Journal of Contemporary Research in Business. 3 (2): pp : 1982-1991

Nanik Ram, Dr.Immamuddin Khoso dan Asif Ali Shah 2011. Role Conflict And Role Ambiguity As Factors In Work Stress Among Managers; Case Study Of Manufacturing Sector In Pakistan. Canadian Center of Science and

Nurqamar, Fitri, Haerani, & Ria mardiana 2014. Konflik Peran dan Ambiguitas Peran Implikasinya Terhadap Stres Kerja dan Kinerja Pejabat Struktural Progdi. Jurnal Analisis, ISSN 2303-100X, Vol 3. No 1 : 24-31.

Onyemah, Vincent. 2008. Role Ambiguity, Role Conflict, and Performance: Empirical Evidence of an Inverted-U Relationship. Journal of Personal Selling & Sales Management, Vol. 28, No. 3, 299–313.

Rivai, Veithzal, 2005. Manajemen Sumber Daya Manusia untuk Perusahaan, dari Teori ke Praktik, PT. Raja Grafindo Persada, Jakarta.

Rizzo, J.R., House, R.J., Lirtzman, S. 1970. Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, Vol. 15 pp.150-63.

Robbin, Stephan. P. 2007. Perilaku Organisasi, Edisi Kesepuluh. Jakarta : Salemba Empat

Robbins, Stephen P. dan Timothy A. Judge. 2008. Perilaku Organisasi Edisi ke 12, Jakarta: Salemba Empat.

Ross, R. R. & Altmaier, E. M. 1994. Intervention in Occupational Stress. London: Sage Publications.

Rozikin 2006. Pengaruh Konflik Peran Dan Stres Kerja Terhadap Kinerja Karyawan Pada Bank Pemerintah Di Kota Malang. Jurnal Tesis Aplikasi Manajemen, Vol. 4, No. 2, 1-8.

Safaria, Triantoro, Ahmad bin Othman & Muhammad Nubli Wahab.2011. Role Ambiguity, Role Conflict, the Role of Job Insecurity as Mediator toward Job Stress among Malay Academic Staff: A SEM Analysis, Current Research Journal of Social Sciences, 3(3): 229-235.

Schermerhorn, Jr. J. R. 2011. Introduction to Management 11th Edition. Iowa: John Wiley & Sons, Inc.

Setiyana, V.Y. 2013. Forgiveness dan Stres Kerja terhadap Perawat. Jurnal Ilmiah Psikologi Terapaan Universitas Muhammadiyah, Vol. 01, No.2. hal 52-59.

Sugiyono. 2011. Memahami Penelitian Kualitatifâ€. Bandung : ALFABETA.

Sungkawati, Endang. 2007. Analisis Konflik dan Stres serta Pengaruhnya terhadap Kinerja Pekerja Perempuan di PR Karya Bersama Malang. Jurnal Ekonomi Arthavidya, Tahun 8, No.2, 16-24.

Tracy, Lane; Thomas W. Johnson. 1981. What Do the Role Conflict and Role Ambiguity Scales Measure?. Journal of Applied Psychology 1981, Vol. 66, No. 4, 464-469.

Usman, Ahmad, Zulfiqar A., Ishfaq A., & Zeeshan A (2011). Work Stress Experienced By The Teaching Staff Of University Of the Punjab. International Journal of Business and Social science, Vol. 2, No. 8, 202-210.

Wu, Yu-Chi. 2011. Job Stress and Job Performance Among Employees in the Taiwanese Finance Sector : The Role of Emotional Intelligence. Social Behaviour and Personality. Vol : 39 (1) : pp : 21-32.

Published
2017-08-15
Section
Articles
Abstract viewed = 3299 times
PDF downloaded = 6821 times