The Role of the Employee Work Motivation in Mediating the Work Culture towards Their Performance
Abstract
The rapid development of the hospitality business in Bali has led to increasingly fierce competition among hoteliers. This encourages every hotel business competing to provide the best facilities and services to maintain the continuity of its business. However, this is highly dependent on the good and bad performance of the service of the employees towards hotel consumers. Employee performance is influenced by a number of factors, including the work culture and work motivation of each employee. This research aims to determine the effect of work culture and employee motivation on the performance of non-star hotel employees in Denpasar-Bali. This research was supported by 100 randomly selected employees at 25 non-star hotels in Denpasar-Bali. Data collection is done by conducting direct interviews with prepared questionnaire guidelines. Furthermore, for the data collected, the analysis is carried out using the SmartPLS 3.0 program. The results of data analysis show that work culture has a significantly positive effect on the employee work motivation, and likewise the work motivation has a significantly positive effect on the employee performance. On the other hand, the work culture shows a more significantly positive influence on the employee performance. Based on this, it can be said that the work motivation has a role as mediating the relationship between the work culture and the employee performance partially.References
Ahiabor, G. (2014). The impact of coorporate culture on productivity of firms in Ghana: a case of vodafone Ghana. Problems of Management in the 21 St Century, 9(3), 173–181.
Ahmed, I., Nawas, M. ., Iqbal, N., Ali, I., Shaukat, S., & Usman, A. (2010). Effect of motivational factors on employees job satisfaction, a case study of University of The Punyab, Pakistan. International Journal of Business and Management, 5(3), 70–80.
Akter, S., D’Ambra, J., & Ray, P. (2011). An evaluation of PLS based complex models: the roles of power analysis. In Proceedings of the Seventeenth Americas Conference on Information Systems. Detroit: predictive relevance and GoF index.
Ali, A., Abrar, M., & Haider, J. (2012). Impact motivation on the working performance of employees, a case study of Pakistan. Global Advanced Research Journal of Management and Studies, 1(94), 126–133.
Arianto, D. A. (2013). Pengaruh kedisiplinan, lingkungan kerja, dan budaya kerja terhadap kinerja tenaga pengerajin. Jurnal Ekonomia, 9(2), 191–200.
Asim, & Masood. (2013). Impact of motivation on employee performance with effect of training: specific to education sector of Pakistan. International Journal of Scientific and Research Publications, 3(9), 1–9.
Bagozy, R., & Yi, Y. (1988). On the Evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74–94.
Bansal, S. (2014). Budaya kerja and its impact on job satisfaction. International Journal of Commerce and Low, 1(3), 36–50.
Broni, A. A. (2012). Relationship between motivation and job performance at the University of Mines and Technology, Tarkwa, Ghana. Leadership Lesson, Creative Education, 3(3), 309–314.
Chin, W. (1998). The Partial Least Squares Approach to Strucrural Equation Modeling: Modern Method for Business Research Lawrence. London: Erlbaum Associates.
Chintalloo, S., & Mahadeo, J. (2013). Effect of Motivation on Employees Work Performance at Ireland Blyth Limited. In Proceedings of 8th Annual London Business Research Conference Imperial College (pp. 1–16). London.
Darodjat, T. (2015). Pentingnya Budaya Kerja Tinggi dan Kuat. Bandung: Refika Aditama.
Dastjerdi, R., & Pour, S. (2012). Relationship of budaya kerja with improving quality of employees’ work life in oil company. MAGNT Research Report, 3(3), 325–345.
Ehimen, U., Mordi, C., & Ituma, A. (2014). Culture influence on senior staff motivation and performance in The Nigerian Polytechnic Education Sector. JORIND, 11(2), 20–26.
Hair, J., Black, W., Babin, B., & Anderson, R. (2010). Multivariate Data Analysis (Seven). Pearson Preantice Hall.
Iriani, Y., & Herlina, R. (2011). The influence of budaya kerja to the employee work productivity in PT. Dewasutratex Cimahi. In International Seminar on Business Competitiveness Through Integrated System (pp. 18–22). Bandung.
Jason, A., & Sudha, S. (2013). An explanatory research on spiritual budaya kerja among information technology employees. AMET International Journal of Management, 1(38), 1–9.
Kausar, S. (2014). Impact of quality culture on employees’ motivation:a research on education sector of Pakistan. Middle-East Journal of Scientific Research, 22(7), 1082–1089.
Khattak, M. ., Iqbal, N., & Rajut, A. . (2013). Impact of culture on the employee performance a comparison of private and public sector universities. International Journal of Academic Research in Accounting, Finance and Management Science, 3(1), 210–218.
Khuzaeni, Idrus, M. S., Djumahir, & Solimun. (2013). The influence of budaya kerja, work stress to the job satisfaction and employees performance in the State treasury service office in Jakarta, Indonesia. IOSR Journal of Business and Management, 9(2), 49–54.
Kreitner, R., & Kinicki, A. (2014). Organizational Behavior (Perilaku Organisasi, Organizational Behavior). (Alkemis pentj) (kesembilan). Jakarta: Salemba Empat.
Mankar, D., & Dabre, M. (2014). A research of officers budaya kerja in regional transport offices (R.T.O.’s) in Western Vidarbha Region. Indian Journal of Research, 3(9), 4–6.
Mathis, R., & Jackson, J. (2011). Human Resource Management, Manajemen Sumber Daya Manusia (Kesepuluh). Jakarta: Salemba Empat.
Mazlomi, A., Abbasiania, M., Dehghan, S., Rahmani, A., Asghari, I., & Pour, A. (2014). Motivation and job satisfaction: a case study of an automobile part manufacturing plant. Open Journal of Industrial and Business Management, 2(2), 16–22.
Moeheriono. (2012). Pengukuran Kinerja Berbasis Kompetensi (Revision). Jakarta: Raja Grafindo Persada.
Nempung, T. (2013). The influence of budaya kerja, empowerment and motivasi kerja on work ability and farming productivity (a research of paper farmers at South Konawe, Souteast Sulawesi). IOSR Journal of Business and Management, 8(3), 23–33.
Olawepo, G., Ofoegbu, O., & Ibojo, B. (2013). The connectivity between motivation and employees performance in marketing oriented organization in Nigeria. International Journal of Educational and Research, 1(3), 1–14.
Oredein, A., & Akinriolu, J. (2013). Team work, motivation, and leadership skill as predictor of healthy budaya kerja in public middle schools in Iwo Local Government, Osun State. Journal of Capital Development in Behavioral Science, 2(1 & 2), 1–18.
Prawirosentono, S., & Primasari, D. (2015). Kinerja & Motivasi Karyawan (Ketiga). Yogyakarta: BPFE UGM.
Rahman, A. (2013). Pengaruh karakteristik individu, motivasi dan budaya kerja terhadap kinerja pegawai pada badan keluarga berencana dan pemberdayaan perempuan Kabupaten Donggala. E-Jurnal Katalogis, 1(2), 77–86.
Raverkar, D. (2016). Correlation between budaya kerja and employee satisfaction. International Journal of Multifaceted and Multilingual Studies, 3(1), 1–8.
Rivai, V., & Sagala, E. J. (2011). Manajemen Sumber Daya Manusia untuk Perusahaan dari Teori ke Praktik. (Kedua, Ed.). Jakarta: Raja Grafindo Persada.
Saleem, R., & Mahmood, A. (2010). Effect of motivasi kerja on job satisfaction in mobile telecommunication service organizations of Pakistan. International Journal of Business and Management, 5(11), 213–222.
Saleh, F., Dzulkifli, Z., Abdullah, W. A., & Ariffin, N. H. M. (2011). The effect of motivation on job performance of state government employees in Malaysia. International Journal of Humanities and Social Science, 1(4), 147–154.
Shahzadi, I., Javed, A., Pirzada, S., Nasreen, S., & Khanam, F. (2014). Impact of employee motivation on employee performance, Vol. 6, No. 23, pp. 159-166. European Journal of Business and Management, 6(23), 159–166.
Shikha, & Parimoo, D. (2013). Impact of budaya kerja on job satisfaction & behaviour of faculty-a case research on private institutes in higher education sector in Delhi/NCR. The International Journal of Management, 2(2), 1–10.
Sinha, S., Singh, A., Gupta, N., & Dutt, R. (2010). Impact of budaya kerja on motivation level of employees in selected public sector companies in India. Delhi Business Review, 11(1), 43–54.
Sivatte, I., Gordon, J., Rojo, P., & Olmos, R. (2015). The impact of work-life culture on organizational productivity. Personel Review, 44(6), 883–905.
Springer, G. (2011). A Study of Job Motivation, satisfaction, and performance among bank employees. The Journal of Global Business Issue, 5(1), 29–42.
Suparyadi, H. (2015). Manajemen Sumber Daya Manusia Menciptakan Keunggulan Bersaing Berbasis Kompetensi SDM. Yogyakarta: Andi.
Susan, W., Gakure, R., Kiraithe, E., & Waititu, A. (2012). Influence of motivation on performance in the public security sector with a focus to the Police Force in Nairobi, Kenya. International Journal of Business and Social Science, 3(2), 195–204.
Timane, R., & Pendke, B. (2015). Exploring effect of leadership and budaya kerja on organizational and employee performance. International Journal of Research in IT & Management, 5(10), 31–35.
Titisari, P. (2012). Culture and its impact on the working performance government staff trough job satisfaction. Journal of Economics, Business and Accountancy Ventura, 15(2), 219–230.
Zammer, H., Ali, S., Nisar, W., & Amir, M. (2014). The impact of the motivation on the employees performance in beverage industry of Pakistan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 4(1), 293–298.
Copyright (c) 2019 Jurnal Ekonomi & Bisnis JAGADITHA
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Abstract viewed = 1668 times
PDF downloaded = 977 times
