Use of Online Dispute Resolution in Realizing Restorative Justice in E-Commerce Disputes
Keywords:
E-Commerce Disputes, Online Dispute Resolution (ODR), Restorative Justice
Abstract
This research aims to explore the potential for using Online Dispute Resolution as a tool in realizing restorative justice in e-commerce disputes. Through normative juridical research methods, with a statutory approach, this research analyzes secondary data in the form of primary, secondary and tertiary legal materials. The research results show that Online Dispute Resolution can be an effective tool in resolving e-commerce disputes quickly, cheaply and effectively without hampering the parties' business activities. The use of Online Dispute Resolution supports the principles of restorative justice by facilitating broader participation, effective communication, relationship maintenance, process efficiency, and empowerment of all parties involved, helping to create a space conducive to dialogue, understanding, and healing of relationships.
References
Bakung, DA, Abdussamad, Z., & Muhtar, MH (2022). The Principle of Freedom of Contract in Agricultural Product Sharing based on Islamic Law. Jambura Law Review, 4(2), Article 2. https://doi.org/10.33756/jlr.v4i2.11645
Bakung, DA, Kamba, SNM, Muhtar, MH, Abdussamad, Z., & Mandjo, JT (2023). CONTRA PERCEPTIONS OF THE PRINCIPLE OF FREEDOM OF CONTRACT IN LAW NO 2 OF 1960 CONCERNING SHARING OF AGRICULTURAL PRODUCTS USING THE IJON SYSTEM (Legal Counseling to the Community in Kaidundu Village, Bulawa District, Boen Bolango Regency, Gorontalo Province). Journal of Nusantara Berbakti, 1(3), Article 3. https://doi.org/10.59024/jnb.v1i3.164
Bakung, DA, Pham, TN, & Muhtar, MH (2024). Disparity in the Doctrine of Promissory Estoppel between Indonesia, the Philippines and the United Kingdom. Journal of Law and Legal Reform, 5(1), Article 1. https://doi.org/10.15294/jllr.vol5i1.2122
Basarah, M. (2011). Alternative Procedures for Traditional and Modern Arbitration Dispute Resolution. Genta Publishing.
Bol, S.H. (2003). Online Dispute Resolution, Resolving Conflicts in Cyberspace. Artificial Intelligence and Law, 11, 69. https://heinonline.org/HOL/Page?handle=hein.journals/artinl11&id=69&div=&collection=
Chakraborty, A. (2016). Law & Practice of Alternative Dispute Resolution in India: A Detailed Analysis (1 ed.). LexisNexis.
Cortes, P. (2011). What is Online Dispute Resolution? CSLS Oxford (October, 2011).
Dewi, DS, & Syukur, FA (2011). Penal Mediation: Implementing Restorative Justice in Indonesian Juvenile Courts. Indi Publishing. https://scholar.google.com/scholar?hl=en&as_sdt=0%2C5&q=Mediation+Penal%3A+Implementation+Restorative+Justice+in+Children's+Courts+Indonesia&btnG=
Fakhriah, E.L. (2023). ELECTRONIC EVIDENCE IN THE CIVIL EVIDENCE SYSTEM. Alumni Publishers.
Fitriono, RA (2023). Criminal Law Formulation Policy in Protecting E-Commerce Transactions in Indonesia. NEM Publishers.
Harahap, TK, Prayuti, Y., Latianingsih, N., Damanik, A., Maheni, T., Farida, I., Muhtar, MH, & Mustaqim. (2023). INTRODUCTION TO LEGAL SCIENCE. Throne Media Publishers. https://tahtamedia.co.id/index.php/issj/article/view/255
Hernoko, AY (2010). Law of agreements, the principle of proportionality in commercial contracts. Kencana.
Huda, N. (2015). Indonesian constitutional law. Rajawali Press.
Kansil, CS (2006). Basic knowledge of Indonesian commercial law. SInar Graphics.
Katsh, E. (2007). Online Dispute Resolution: Some Implications for the Emergence of Law in Cyberspace1. International Review of Law, Computers & Technology, 21(2), 97–107. https://doi.org/10.1080/13600860701492096
Liputan6.com. (2018, January 19). Instead of being busy competing, Shopee prioritizes customer service. merdeka6.com. https://www.liputan6.com/tekno/read/3232255/ketimbang-sibuk-bersaing-shopee-utamakan- jasa-konsumen
Muhtar, MH, Tribakti, I., Salim, A., Tuhumury, HA, Ubaidillah, MH, Imran, SY, Laka, I., Hasiah, Saragih, GM, Iping, B., Amin, F., Amalia, M ., Syamsiah, N., Riza, K., S, MG, Mahrida, Widodo, MFS, & Churniawan, E. (2023). Indonesian Legal Concepts. Global Technology Executive.
Nugroho, FE (2016). ONLINE SALES INFORMATION SYSTEM DESIGN TOKOKU CASE STUDY. Symmet: Journal of Mechanical, Electrical and Computer Science Engineering, 7(2), Article 2. https://doi.org/10.24176/simet.v7i2.786
Pensiunulawa, J., Muhtar, MH, Towadi, M., Swarianata, V., & Apripari. (2023). The Concept of Cyber Insurance as a Loss Guarantee on Data Protection Hacking in Indonesia. Law, State and Telecommunications Review, 15(2), Article 2. https://doi.org/10.26512/lstr.v15i2.44206
Rachman, FF (2016). e-Commerce Transaction IDR 250 T, Minister of Trade: RI Has the Power of Global Digital Trade. detikfinance. https://finance.detik.com/berita-economic-bisnis/d-3333423/transaksi-ie-commerce-i-rp-250-t-mendag-ri-punya-powered-perdaganan-digital-global
Rahman, I., Muhtar, MH, Mongdong, NM, Setiawan, R., Setiawan, B., & Siburian, HK (2024). Harmonization of Digital laws and Adaptation Strategies in Indonesia focusing on E-Commerce and Digital transactions. Innovative: Journal Of Social Science Research, 4(1), Article 1. https://doi.org/10.31004/innovative.v4i1.8240
Setiyawan, D., & Muhtar, MH (2023). Contemplating the Morality of Law Enforcement in Indonesia. Journal of Law and Sustainable Development, 11(10), e1261–e1261. https://ojs.journalsdg.org/jlss/article/view/1261
Suparman, E. (2021). Choice of Arbitration Forum in commercial disputes to uphold justice. PT. Tatanusa. https://repo.pelitabangsa.ac.id/xmlui/handle/123456789/4012
Main, G.S. (2017). Online dispute resolution: A revolution in modern law practice. Business Law Review, 1(3). https://law.uii.ac.id/wp-content/uploads/2017/04/V-01-No-03-online-dispute-resolution-a-revolution-in-modern-law-practice-gagah- satria-main.pdf
Vasarhelyi, M., & Greenstein, M. (2003). Underlying principles of the electronization of business: A research agenda. International Journal of Accounting Information Systems, 4(1), 1–25. https://doi.org/10.1016/S1467-0895(03)00002-2
Wantu, F., Muhtar, MH, Putri, VS, Talib, MC, & Junus, N. (2023). THE EXISTENCE OF MEDIATION AS A FORM OF ENVIRONMENTAL DISPUTE RESOLUTION POST THE ENFORCEMENT OF THE EMPLOYMENT COPYRIGHT LAW. Environmental Law Development, 7(2), 267–289. https://bhl-jurnal.or.id/index.php/bhl/article/view/193
Bakung, DA, Kamba, SNM, Muhtar, MH, Abdussamad, Z., & Mandjo, JT (2023). CONTRA PERCEPTIONS OF THE PRINCIPLE OF FREEDOM OF CONTRACT IN LAW NO 2 OF 1960 CONCERNING SHARING OF AGRICULTURAL PRODUCTS USING THE IJON SYSTEM (Legal Counseling to the Community in Kaidundu Village, Bulawa District, Boen Bolango Regency, Gorontalo Province). Journal of Nusantara Berbakti, 1(3), Article 3. https://doi.org/10.59024/jnb.v1i3.164
Bakung, DA, Pham, TN, & Muhtar, MH (2024). Disparity in the Doctrine of Promissory Estoppel between Indonesia, the Philippines and the United Kingdom. Journal of Law and Legal Reform, 5(1), Article 1. https://doi.org/10.15294/jllr.vol5i1.2122
Basarah, M. (2011). Alternative Procedures for Traditional and Modern Arbitration Dispute Resolution. Genta Publishing.
Bol, S.H. (2003). Online Dispute Resolution, Resolving Conflicts in Cyberspace. Artificial Intelligence and Law, 11, 69. https://heinonline.org/HOL/Page?handle=hein.journals/artinl11&id=69&div=&collection=
Chakraborty, A. (2016). Law & Practice of Alternative Dispute Resolution in India: A Detailed Analysis (1 ed.). LexisNexis.
Cortes, P. (2011). What is Online Dispute Resolution? CSLS Oxford (October, 2011).
Dewi, DS, & Syukur, FA (2011). Penal Mediation: Implementing Restorative Justice in Indonesian Juvenile Courts. Indi Publishing. https://scholar.google.com/scholar?hl=en&as_sdt=0%2C5&q=Mediation+Penal%3A+Implementation+Restorative+Justice+in+Children's+Courts+Indonesia&btnG=
Fakhriah, E.L. (2023). ELECTRONIC EVIDENCE IN THE CIVIL EVIDENCE SYSTEM. Alumni Publishers.
Fitriono, RA (2023). Criminal Law Formulation Policy in Protecting E-Commerce Transactions in Indonesia. NEM Publishers.
Harahap, TK, Prayuti, Y., Latianingsih, N., Damanik, A., Maheni, T., Farida, I., Muhtar, MH, & Mustaqim. (2023). INTRODUCTION TO LEGAL SCIENCE. Throne Media Publishers. https://tahtamedia.co.id/index.php/issj/article/view/255
Hernoko, AY (2010). Law of agreements, the principle of proportionality in commercial contracts. Kencana.
Huda, N. (2015). Indonesian constitutional law. Rajawali Press.
Kansil, CS (2006). Basic knowledge of Indonesian commercial law. SInar Graphics.
Katsh, E. (2007). Online Dispute Resolution: Some Implications for the Emergence of Law in Cyberspace1. International Review of Law, Computers & Technology, 21(2), 97–107. https://doi.org/10.1080/13600860701492096
Liputan6.com. (2018, January 19). Instead of being busy competing, Shopee prioritizes customer service. merdeka6.com. https://www.liputan6.com/tekno/read/3232255/ketimbang-sibuk-bersaing-shopee-utamakan- jasa-konsumen
Muhtar, MH, Tribakti, I., Salim, A., Tuhumury, HA, Ubaidillah, MH, Imran, SY, Laka, I., Hasiah, Saragih, GM, Iping, B., Amin, F., Amalia, M ., Syamsiah, N., Riza, K., S, MG, Mahrida, Widodo, MFS, & Churniawan, E. (2023). Indonesian Legal Concepts. Global Technology Executive.
Nugroho, FE (2016). ONLINE SALES INFORMATION SYSTEM DESIGN TOKOKU CASE STUDY. Symmet: Journal of Mechanical, Electrical and Computer Science Engineering, 7(2), Article 2. https://doi.org/10.24176/simet.v7i2.786
Pensiunulawa, J., Muhtar, MH, Towadi, M., Swarianata, V., & Apripari. (2023). The Concept of Cyber Insurance as a Loss Guarantee on Data Protection Hacking in Indonesia. Law, State and Telecommunications Review, 15(2), Article 2. https://doi.org/10.26512/lstr.v15i2.44206
Rachman, FF (2016). e-Commerce Transaction IDR 250 T, Minister of Trade: RI Has the Power of Global Digital Trade. detikfinance. https://finance.detik.com/berita-economic-bisnis/d-3333423/transaksi-ie-commerce-i-rp-250-t-mendag-ri-punya-powered-perdaganan-digital-global
Rahman, I., Muhtar, MH, Mongdong, NM, Setiawan, R., Setiawan, B., & Siburian, HK (2024). Harmonization of Digital laws and Adaptation Strategies in Indonesia focusing on E-Commerce and Digital transactions. Innovative: Journal Of Social Science Research, 4(1), Article 1. https://doi.org/10.31004/innovative.v4i1.8240
Setiyawan, D., & Muhtar, MH (2023). Contemplating the Morality of Law Enforcement in Indonesia. Journal of Law and Sustainable Development, 11(10), e1261–e1261. https://ojs.journalsdg.org/jlss/article/view/1261
Suparman, E. (2021). Choice of Arbitration Forum in commercial disputes to uphold justice. PT. Tatanusa. https://repo.pelitabangsa.ac.id/xmlui/handle/123456789/4012
Main, G.S. (2017). Online dispute resolution: A revolution in modern law practice. Business Law Review, 1(3). https://law.uii.ac.id/wp-content/uploads/2017/04/V-01-No-03-online-dispute-resolution-a-revolution-in-modern-law-practice-gagah- satria-main.pdf
Vasarhelyi, M., & Greenstein, M. (2003). Underlying principles of the electronization of business: A research agenda. International Journal of Accounting Information Systems, 4(1), 1–25. https://doi.org/10.1016/S1467-0895(03)00002-2
Wantu, F., Muhtar, MH, Putri, VS, Talib, MC, & Junus, N. (2023). THE EXISTENCE OF MEDIATION AS A FORM OF ENVIRONMENTAL DISPUTE RESOLUTION POST THE ENFORCEMENT OF THE EMPLOYMENT COPYRIGHT LAW. Environmental Law Development, 7(2), 267–289. https://bhl-jurnal.or.id/index.php/bhl/article/view/193
Published
2024-05-08
Issue
Section
Articles
Abstract viewed = 156 times
PDF downloaded = 95 times
